Butler

Job Requisition ID: 1161

Function: Hotel & MICE Operations

Department: Galaxy Hotel

Team: Butler Services

Outlet:

Location:

氹仔 / Taipa

Description:

Job Summary

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.

• Responds to guest needs and resolves related problems.

• Ensures VIP guests receive special attention.

• Ensures front of house and back of house regularly for cleanliness.

• Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.

• Ensure that the condition of the butler pantry is well maintained and equipped.

• To provide 24/7 personalized service at the highest level befitting the five-star standard

• To attend to all the wants and needs of the butler floor VIPs.

• Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.

• Ensures that all Butler equipments are accounted for and are always in good condition.

• Is fully conversant with all Hotel emergency procedures.

• Applies sales techniques to maximize revenue.

• Is fully aware of the credit policy of the Hotel.