Assistant Manager
Job Requisition ID:
1119
Function:
Hotel & MICE Operations
Department:
Foot Hub
Team:
No Team
Outlet:
Location:
氹仔 / Taipa
Description:
Assistant Manager (Foot Hub)
Position Summary
The Assistant Manager - Foot Hub reports to Operations Manager - Foot Hub and responsible to carry out daily operational and duties to assure smooth operations and complete guest satisfaction in Foot Hub.
Primary Responsibility
- Assist Operations Manager to manage Foot Hub daily operations including general reception duties to maintain high quality customer service
- Lead, motivate and develop a team of professional therapists and masseuses to operate efficiently, maximize sales and profits, and to provide the best foot reflexology experience to clients
- Coordinate and supervise training to therapists on foot reflexology treatments and operations
- Monitor staff performance, hold daily, weekly and monthly team meetings and handle manpower requirements of the Foot Hub
- Continuous evaluations of team productivity and review with team individually and group to ensure productivity level are achieved. Perform Staff Evaluation on regular basis with proposed action plans.
- Manage inventory, staff management and record keeping.
Position Summary
Primary Responsibility
Requirements
- Possess a friendly personality and have a huge passion for foot reflexology
- Minimum 3 years work experience in a hotel Foot Hub or day Foot Hub environment
- Comprehensive knowledge of the Foot Hub operation and services
- Qualified therapist background with beauty/foot reflexology diplomas and professional training before would be an asset
- Fluent in Mandarin and Cantonese. English would be a plus
- Computer skills required. Microsoft Word, Excel, Outlook. Basic understanding of and ability to adopt a new Foot Hub management software
- Willing to work with flexible schedule involving shifts and weekends
- Presentable, sociable, proactive and responsible
- Self-motivated and able to work independently
- Have excellent people management abilities and multi-tasking capabilities.
- Strong organizational and communication skills
- A competent leader and a great team player