Captain
Job Requisition ID:
1154
Function:
Food & Beverage
Department:
Food & Beverage
Team:
FOH
Outlet:
Location:
氹仔 / Taipa
Description:
Position Summary
- handle the daily operations of the outlets in order to meet and exceed customers’ needs and business requirements.
- ensure adherence to service standards and operating procedures established.
- ensure excellent customer experience and service to maximize Revenue
Primary Responsibility
- handle the daily operations of the outlet to ensure compliance with policies, procedures, standards and aim At satisfying and exceeding customer expectations.
- Serve Food and beverages efficiently according to established standard.
- Maintains High standards of hygiene, cleanliness and tidiness in all service area.
- ensure work place safety practice is adhered to.
- ensure sufficient inventory whenever required.
- Provide direct service to customers as needed, including but not limited to serving tables, bussing, seating guests and supporting general clerical/cashier duties whenever required.
Requirements
Education:
- High school graduated
- FandB related certificate is an added advantage
Experience:
- 1 year at a 5-star hotel or 2 years at a 4-star hotel or reputable restaurant
- 1 year senior service level experience
Knowledge and Skills:
- FandB product and service knowledge
- Customer service skills
- Computer literate
Others:
- Fluent with Cantonese or Mandarin and English, both written and spoken
- Able to walk and stand continuous for extended amount of time
- Team player