Duty Manager (Front Office)

Position Summary

Duty Manager, Under the general direction of the Front Office Manager and Executive Manager, and within the limited of established hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community.

Primary Responsibility

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Responds to guest needs and resolves related problems.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Is fully conversant with all hotel emergency procedures.
• Takes full responsibility of Front Office staff in absence of Executive Manager and Front Office Manager.
• Performs related duties and special projects assigned.

Requirements

• Knowledge of hotel facilities and services.
• Diploma holder in hospitality management or related disciplines.
• Minimum 3 years' relevant experience in managerial level of Front Office in the hotel industry.
• Initiative, organized and detail-oriented.
• Excellent communication, interpersonal and supervisory skills.
• Good command of both written and spoken English, Cantonese and Mandarin.