Spa Receptionist (Spa Operations)

Position Summary

Conduct pre-treatment consultation, handle spa reservation, provide guest service, posting of charges, check-in/out spa guest, cash accounting (daily cash flow (floats) and petty cash), handle sales of Gallery.

Primary Responsibility

- Enhances Guest recognition At all times by addressing guests by name and interacting with them on a professional level. - answers telephone calls in a professional courteous and polite manner in accordance with hotel’s standards. - be fully conversant with Spa service and facilities, Basic skin and health knowledge, and gallery products in order to be Able to Make helpful recommendations to guests, and to be Able to up-Sell Spa service and gallery products, and Provide Complete Information of Spa and gallery promotions. - Provide pre-treatment consultation to Assist Guest for the best treatment selection, always offers an alternative if a requested service is unavailable. - the ability to accept reservations, changes and cancellation. and confirm the payment terms and cancellation policy in advance. - Reminds Guest the details of the treatment and the needed attentions. - ensure Register Guest with correct and Complete needed Information, and with understanding of Guest health situation and any special requests. - be aware of room and therapist availability and monitor room and therapist situation all the time. - ability to work closely with Spa service team to Coordinate the efficient Handling of Guest treatment and special requests. - Co-ordinate any required room setup and assignment with Spa service team. - Provide reservation confirmation letter according to Guest request. - Check guests Out of the Spa in accordance to procedures, Make changes and ensure all cashiering functions are carried Out in accordance with hotel’s accounting procedures. - responsible for proper Handling of daily cash flow and receipts. - Takes responsibility for end of shift audit and cash float. - Provide Spa gift Certificate according to Guest request. - always visible to guests by being present At the reception desk, and work with maximum work efficiency and highest level of quality. - report to Engineering for the defects of treatment rooms and public area, and further follow up actions. - Check the Spa log book and acts accordingly. - keeps Spa reception counter and Office area, gallery shop and gallery Office area clean and neat At all the times. - Accepts responsibility and show initiative in decision making when Handling minor Guest objections, in order to enhance Guest satisfaction. - Refers to major Guest objections, immediate report to Supervisor or Manager to prevent further Guest dissatisfaction. - reports daily happening to the Supervisor or Manager. - to carry Out any other job functions as may be assigned from time to time by his/her Supervisors. - Obtain briefing from Managers and supervisors on problems and situations needing further attention. - Perform selling At gallery shop and execute up selling strategies in order to achieve sales budget. - handle gallery POS, entry of items and closing sale transaction correctly as per POS procedure. - execute shop floor task lists as per standard operation procedure. - ensure that gallery is always presentable and excellent Visual Display is maintained. - Conduct and implement stock take as per planned. - monitor stock movement and ensure stock Control procedures are carried Out effectively. - random Check products on regular basis and report to Supervisor/Manager for necessary actions. - Prepare and submit Spa and gallery report as required by Supervisor or Manager.

Requirements

- Less than 3 years - High school plus vocational, trade or on job training - Good local and English language skills. - Fluency in one or more additional languages apart from English - Good customer relations skills - Positive outgoing personality - Strong stamina