Supervisor - Housekeeping

Job Summary

To manage all functions related to cleanliness of the hotel guest rooms, public areas and back of house areas.  Ensure that all front and back of house areas on guest floors are presented and maintained to the correct standard and the timely turnaround of guest rooms available for sale. Inspection of guest room cleaning standards to ensure we achieve 85% customer satisfaction.

Responsibilities

• Assigns duties and responsibilities to room attendants and housemen
• Ensures all housekeeping service standards are maintained
• Ensure Room Attendants deliver exceptional guest service
• Handles all guest and internal complaints in a courteous and efficient manner
• Inspects guest rooms ensuring they meet the highest of standards
• Reports lost and damaged items
• Reports and follows up on repairs and maintenance for the room condition, equipment and tools. Identifies engineering related work orders of guest rooms and public areas
• Supports departmental trainers through ongoing feedback and assistance
• Supports the skills and effectiveness of all room attendants and housemen through the appropriate training, coaching and or mentoring
• Provides feedback to senior managers on performance development in order to assist Housekeeping attendants to achieve their professional development goals
• Assists with monthly inventory
• Assists with the preventative maintenance of cleaning equipment
• Conducts proper shift hand over and communicates with fellow colleagues
• Maintains an effective inventory record by conducting regular physical inventories
• Maintains a professional working relationships with all colleagues

Requirements

• Minimum secondary level education
• 2 years Supervisory experience of Senior Room Attendant level
• Sound Computer skills
• Ability to work under pressure
• Ability to work in a team environment
• English speaking/writing skill