Welcome Ambassador

Position Summary

The Welcome Ambassador serves as the primary point of contact for guests, providing a warm and welcoming experience. To represent Galaxy Macau, aim to create a positive and inclusive atmosphere for all individuals. The Welcome Ambassador offers assistance, information, and guidance to ensure a smooth and memorable experience.

Primary Responsibility

• Welcome and greet guests with a friendly and approachable Asian Heart gesture. • Offer directions, guidance, and assistance as needed to ensure a smooth property experience of every guest. • Possess a comprehensive understanding of the organization or community, including its services, amenities, and events. • Provide accurate and up-to-date information regarding schedules, programs, activities, and locations. • Answer inquiries, address concerns, and offer solutions to ensure visitor satisfaction. • Offer guidance on navigating the premises, including maps, brochures, or digital resources. • Engage with individuals on a personal level, actively listening to their needs and interests. • Embrace and respect diversity, acknowledging and appreciating different cultures, backgrounds, and languages. • Foster an inclusive environment that celebrates and welcomes individuals from all walks of life. • Adapt communication and interaction styles to accommodate cultural differences. • Collaborate with relevant departments or supervisors when necessary to ensure timely and satisfactory resolutions. • Actively promote upcoming events, programs, or initiatives to generate interest and participation. • Utilize various channels, such as social media, newsletters, or in-person interactions, to create awareness. • Encourage individuals to attend events, highlighting the benefits and opportunities for engagement. • Solicit feedback from guests to evaluate their experience and identify areas for improvement. • Document feedback, suggestions, or concerns, and relay them to the appropriate departments or management. • Participate in regular meetings or discussions to share insights and contribute to enhancing the visitor experience.

Requirements

• Excellent interpersonal skills with a friendly and welcoming demeanor. • Strong communication abilities, including active listening and effective verbal and written communication. • Knowledge of the organization or community, including its services, facilities, and programs. • Cultural sensitivity and the ability to interact with individuals from diverse backgrounds. • Problem-solving and conflict resolution skills. • Flexibility to adapt to changing situations and handle unexpected challenges. • Ability to work independently as well as collaboratively with a team. • Prior experience in customer service, hospitality, or community engagement is desirable. • Fluent in multiple languages, not limited to Mandarin and English.