Manager - Housekeeping

职务概述

Carry out regular inspections of guest rooms, VIP rooms, guest floors, guest room corridors and all of the back of house areas on the guest floors to ensure standards are being maintained. Assist to train and develop all Assistant Managers, Supervisors and Attendants under his/her direction Supervise external contractors and establish a good working relationship with colleagues and other departments and maintain a positive interaction with guests

岗位职责

• Responsible for the proper training, showing employees the standard of service and covering the various tasks
• Organize work with proper personnel, make necessary revision in staffing and work schedules
• Maintain good rapport with other departments to ensure the highest level of efficient service throughout the hotel
• Maintain sufficient stock of guest room supplies and cleaning detergents
• Settle complaints from guests
• Responsible for training of new staff and ensuring that new employees are familiar with house rules and regulations including safety procedures and security
• Conduct daily inspections of all areas; maintain all areas to the highest degree of perfection
• Interview new staff in the absence of the Executive Housekeeper
• Ensure that all staff is neat and tidy, fully dressed in uniform at all times
• Close co-ordination with Laundry and Linen & Uniform room in order to obtain a smooth operation of the work
• Inspect VIP rooms daily
• Plan and schedule rosters for Housekeeping staff, make necessary revision in staffing and work schedules due to occupancy changes
• Plan vacation proposal for Housekeeping staff and handle staff requests on changing of shift, off duty, public holiday off etc.
• Take prompt action to settle any conflicts or disputes among staff
• Motivate staff and give credit when due
• Get control of master keys, mobile phones and pagers
• Fulfill the duties of the Executive Housekeeper in his / her absence
• Monitor the activities of the Rooms Control person to ensure the efficient allocation of rooms for cleaning and prompt change of status to the front office is maintained at all times
• Set timely and efficient cleaning standards of all guest rooms, back of house areas, service floors and corridors to Hotel standards of cleanliness and repair

任职要求

• College graduated in the Hospitality Industry
• At least 8 years working experience in the supervisory level in housekeeping department
• Good communication skills
• Good knowledge on Housekeeping Operation and able to plan and implement housekeeping programs and policies