Supervisor (Guest Floors)

岗位职责

• Assigns duties and responsibilities to room attendants and housemen
• Ensures all housekeeping service standards are maintained
• Ensure Room Attendants deliver exceptional guest service
• Handles all guest and internal complaints in a courteous and efficient manner
• Inspects guest rooms ensuring they meet the highest of standards
• Reports lost and damaged items
• Reports and follows up on repairs and maintenance for the room condition, equipment and tools. Identifies engineering related work orders of guest rooms and public areas
• Supports departmental trainers through ongoing feedback and assistance
• Supports the skills and effectiveness of all room attendants and housemen through the appropriate training, coaching and or mentoring
• Provides feedback to senior managers on performance development in order to assist Housekeeping attendants to achieve their professional development goals
• Assists with monthly inventory
• Assists with the preventative maintenance of cleaning equipment
• Conducts proper shift hand over and communicates with fellow colleagues
• Maintains an effective inventory record by conducting regular physical inventories
• Maintains a professional working relationships with all colleagues