助理經理 - 房務

職務概述

He/she will conduct regular inspections of guest floors to ensure cleanliness, safety, and adherence to service standards. In addition, he/she will assist the Operations Manager – Guest Floors in training and supervising floor supervisors and attendants, providing guidance to maintain operational excellence. He/she will also be responsible for promptly reporting any irregularities or issues to the Operations Manager – Guest Floors for immediate resolution.

崗位職責

• Maintain high standards of personal hygiene, grooming, and uniform appearance.
• Ensure cleanliness and orderliness across guest rooms, public areas, and back-of-house spaces.
• Supervise and assign duties to floor attendants and supervisors; manage keys and work schedules.
• Conduct regular inspections to uphold hotel cleanliness standards.
• Monitor and maintain housekeeping equipment in excellent condition.
• Oversee inventory and control of supplies; assist with general stocktaking.
• Implement and support on-the-job training programs.
• Ensure compliance with hotel policies and procedures.
• Promote courteous, professional behavior among staff when interacting with guests and colleagues.
• Facilitate communication within the department and with other hotel teams.
• Support cost control and payroll processes.
• Manage lost property system effectively.
• Perform other duties as assigned by management.

任職要求

• Good knowledge of housekeeping operations.
• With eneral knowledge of cleaning equipments and cleaning technique
• Proven leadership and management capabilities.
• Minimum 5 years of supervisory experience in hotel housekeeping.
• Pleasant personality with a strong drive to achieve goals.
• Excellent communication skills.