AM - Personal Shopper & VIP Services 1

Internal Section ---------------------------------

The position provides the high level of personalized/premium customer service and shopping experience to retail VIP shoppers, aiming to (grow the retail VIP shoppers' repeat visitation, loyalty, and retall spending)

Position Summary

-Increase overall GPC Retail VIP sales that greatly impacts to the overall total Retail Promenade Sales.

-Increase VIP repeat visitations (retentions)

-Acquire new potential shoppers with high quality spending power (i.e. New VIP signups in  GPC Retail Black membership).  

-VIP invitation, journey & sales tracking tied in with VIP CRM programs

-Engagements / Interactions with high potential Retail VIPs

-Interaction with shops/brands for private VIP OTO appointments, New arrival/special product viewing etc.

-New Retail VIP Sign ups & Counter Duty

-Servicing gaming, company & MICE VIPs

-Bookings (Accommodation, Limousine, F&B, Entertainment, etc) for Retail VIPs

-Daily Operational updates / follow ups

Primary Responsibility

-University graduate. Well-trained /experienced candidate with the proven track records gained from a strong customer service/development background
-Previous experience working, specifically in the field of client development, luxury fashion brands/stores, fashion PR, fashion merchandising are preferred
-Cantonese/Mandarin speaker with fluent English
-Computer skills in MS-office programs
-Good communication, interpersonal skills, positive attitude, well-organized, efficient, flexible, and team-oriented
-Available to work evening, weekend, and holiday shifts according to the operation needs
-Self-directed with the ability to work in a fast-paced environment with multiple internal accountabilities and multiple retail customers & VIPs 

Position Summary

Primary Responsibility

Requirements