Administrator - System Service Ops

Position Summary

The Administrator’s role is to design, install, administer, secure, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. Where applicable, the Server Administrator will assist in overseeing the physical security, integrity, and safety of the data center/server farm.

Primary Responsibility

• Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands
• Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate
• Serve as cornerstone for escalating server issues; provide timely response to customer escalations
• Perform system configuration and management; define and perform server backups and recovery procedures
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches
• Monitor and test system performance and provide performance statistics and reports
• Manage enterprise directory services and supporting server infrastructure
• Establish and implement policies, procedures, and technologies to ensure server security
• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance
• Develop and maintain training materials and server documentation

Requirements

• Extensive server applications support experience including Active Directory, Microsoft Exchange Email System, Microsoft IIS and VMware Virtualization
• Proven hands-on server troubleshooting experience
• Experience working in a team-oriented, collaborative environment
• University degree in the field of computer science or equivalent work experience
• At least 2 years experience in a systems administration or systems technical support role
• Certifications in Microsoft technologies highly desirable
• Travel between Galaxy locations in Macau will be required