Agent - Concierge (Front Services)

Position Summary

Responsible for the operational efficiency of Concierge areas during shift and the service delivery of those areas.

Primary Responsibility

• Greets and ensures that all guests are attended at all times in a friendly and helpful manner and attempts to learn to use guest’s name at every opportunity.
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
• Maintains exemplary department standards of behavior and appearance and attitude.
• Takes personal interest and pride to ensure that the Concierge work areas are kept clean and in an orderly state at all times.
• Has full knowledge of Galaxy Hotel standards.
• Ensures guests receive prompt attention and request will be fulfilled immediately.
• Provides information pertaining to all Hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guests.
• Is always prepared to recommend first and foremost the Hotel’s own F&B outlets before any other, making himself/herself totally familiar with the operating hours and each outlet’s specialty.
• Ensures that the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
• Coordinates the paging of guests in the lobby, F&B outlets, and where considered appropriate by the Management.
• Handles problems associated with guests and refers to his superior if he/she is unable to help.
• Ensures that all Concierge equipment are accounted for and are always in good condition.

Requirements

• Certificate holder in Hospitality Management or related disciplines
• Relevant experience of Front Office in the Hotel industry is an advantage
• Initiative, organized and detail-oriented
• Excellent communication and interpersonal skills
• Good command of both written and spoken English, Cantonese and Mandarin
• Knowledge of another foreign language other than the ones mentioned above is an advantage