Assistant Manager - Black Box & Immersive Operations

Position Summary

Assistant Manager, act as duty manager to assist EM to ensure effectiveness on the production and running of any show or event that is produce or host in Black Box and also assist at BW Theatre. 

The scopes include clients Liaison, FOH planning & operations, logistic coordination, Ticketing operations, recruitment, training and management staff, standardize and monitor the SOP and ensuring the show or event runs smooth and success on a commercial and a practical level. 

Primary Responsibility

1. Act as project manager to drive strategic and tactical best practice in venue and show operations to ensure that the processes, hospitality services and people deliver excellence in Guest and Customer Experience
2. Act as Duty Manager to plan and execute the on-event-day crowd control plan and FOH operations
3. Manager and liaison with local authority during show/event such as ICM, Police and Fire & Safety
4. Ensuring the health and safety measures are fulfilled properly standard
5. Ensure the show and event production meets the requirement of law & legislation
6. Liaises with related business units on VIP hospitality services provided
7. Coordinate and liaison internally in support of casino marketing, brand & communication and any other stakeholders' requirement of the complex as a whole
8. Ensure a superior standard of customer service is applied across the complex at all times
9. Responsible for show reports and any curriculum required
10. In-charge training provide to VIP host and ushering team
11. Monitor and measure service vendors' performance per contract period and provide management summary reports thereof 
12. Support in ticketing programme and keep up the service quality for all ticket sales counters
13. Ensure smooth operations and service of the counters

Requirements

1. Have strong communication and problem solving skills
2. Previous experience within large scale venue, which offered a wide range of show or event natures
3. Have strong leadership capabilities and skill sets to influence, inspire and motivate key stakeholders and team members focus on same vision
4. Proven ability to work in a high pressure enviornemnt, which competing priorities, stakeholders and deadlines
5. Exceptional attention to details with excellent written and verbal communication skills
6. Strong ability in customer focused communications and complaints manage
7. Proven experience in managing staff and public in a customer service focused role
8. High proficiency in written and spoken English and Chinese
9. Be willing to work in holiday and in multi shift to support the event schedule 
10. Knowledge of and interest in Casino and Entertainment industry