Assistant Manager - Concierge & Front Services
Job Requisition ID:
12275
Function:
Hotel & MICE Operations
Department:
Galaxy Hotel
Team:
Front Services
Outlet:
Location:
氹仔 / Taipa
Description:
Position Summary
Primary Responsibility
- Assist in managing the smooth & efficient operations of Concierge, Front Services (Bell & Door).
- Ensure to provide updated information pertaining to all Hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guests.
- Ensure the conditions of luggage rooms, Concierge desks and Front services receptions are well maintained and equipped, identify areas for enhancement
- To be full conversant with all aspects of the Concierge, Opera and HotSOS system.
Requirements
- Diploma holder in Hospitality Management or related disciplines.
- At least 3 years at Supervisor position to supervise a large team enhancing guest experience. (integrated resort environment experience is a plus).
- Solid working experience in hotel operations/guest services.
- Fluent in English, Mandarin and Cantonese, both written and spoken.