Assistant Manager - Housekeeping (Raffles)

Position Summary

He/she will conduct regular inspections of guest floors to ensure cleanliness, safety, and adherence to service standards. In addition, he/she will assist the Operations Manager – Guest Floors in training and supervising floor supervisors and attendants, providing guidance to maintain operational excellence. He/she will also be responsible for promptly reporting any irregularities or issues to the Operations Manager – Guest Floors for immediate resolution.

Primary Responsibility

• Maintain high standards of personal hygiene, grooming, and uniform appearance.
• Ensure cleanliness and orderliness across guest rooms, public areas, and back-of-house spaces.
• Supervise and assign duties to floor attendants and supervisors; manage keys and work schedules.
• Conduct regular inspections to uphold hotel cleanliness standards.
• Monitor and maintain housekeeping equipment in excellent condition.
• Oversee inventory and control of supplies; assist with general stocktaking.
• Implement and support on-the-job training programs.
• Ensure compliance with hotel policies and procedures.
• Promote courteous, professional behavior among staff when interacting with guests and colleagues.
• Facilitate communication within the department and with other hotel teams.
• Support cost control and payroll processes.
• Manage lost property system effectively.
• Perform other duties as assigned by management.

Requirements

• Good knowledge on housekeeping operation.
• General knowledge of cleaning equipments and cleaning technique.
• Proven management and leadership skill.
• With at least 5 year of Hotel’s Housekeeping experience in supervisory role.
• Pleasant, Strong drives to achieve targets.
• Good Communication Skill