Attendant - Electronic Games (Galaxy Macau)

Position Summary

Attendants handle all transactions with gaming machine players while creating a memorable customer service experience.

Primary Responsibility

• Verify and pay out all machine hand-pays and jackpots to patrons

• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules 

• Be proactive in explaining how to play the various games

• Engage patrons in a positive manner to enhance their experience

• Replenish ticket paper in machines

• Ensure equipment is maintained in proper working order

• Provide minor maintenance of equipment 

• Maintain a clean and pleasant physical environment for patrons

• Responsible for enhancing the growth of revenues through the development of the customer base. 

• Response disputes or complaints or incidents of patrons in a professional manner.

• Notify supervisor of any incident of doubtful in nature.

• Ensure game protection and comply anti-money laundry regulations

Requirements

• Previous experience in the hospitality industry is an asset
• Exceptional customer service and math skills
• Fluent Cantonese, Mandarin and good English communication skills
• Willing to work  on 24 hours shifts and patrol on floor
• 21 years or above
• Secondary school graduated, higher level preferred.