Attendant - Pool & Gym

Position Summary

The incumbent in the position is responsible for providing courteous and friendly service to all guests at the front desk reception, Changing room, pool side area and Pool and Gym related areas.

Primary Responsibility

• To maintain high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way at Okura standards of excellence • To maintain a friendly and caring relationship with the guests during their stay by providing them with information on the Pool and Gym as well as hotel services • To develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times • To promote the positive image of the hotel and provide an excellent customer service to the guest • To maintain positive guest and colleague interactions with good working relationships. • To conduct day-to-day operation of Pool and Gym area with log-in and sign-out procedures. • To obtain specific instructions and details from superior regarding scheduled bookings and other duties. • To provide general product information based on our Hotel procedures knowledge and related information to arriving guests. • To greet guests entering the Health club and to bid farewell to guests leaving the Health club. • To be responsible for opening / closing of the facilities, cashiering and cash flow. • Linen handling and daily cleaning tasks • Initiate and all service introduction • Monitor the status of all facilities and equipment and notify the superiors if there is any maintenance or repairs needs required. • Adhere to and act in accordance with the hotel’s health and safety policy by assuming responsibility for own health and safety and that of their work colleagues. • Adhere to the hotel’s health and safety requirements. • Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.

Requirements

• Preferably 1 -3 years experience in relevant working experience in Hospitality industry. Hotel school trainees or entrants in the hospitality can be considered for this function. • Physical education/Fitness/Sports education. • Good command of communication skill. • Self- motivated, proactive and a good time player. • Pleasant personality. • Customer Service Orientation.