Guest Service Attendant (Kimono) (Front Office)
氹仔 / Taipa
Position Summary
Primary Responsibility
• To maintain high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way at Okura standards of excellence.
• To maintain a friendly and caring relationship with the guests during their stay by providing them with information on the hotel services.
• To develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
• To promote the positive image of the hotel.
• To maintains positive guest and colleague interactions with good working relationships.
• To obtain specific instructions and details from superior regarding scheduled arrivals and departures as well as functions to be able to anticipate traffic in the driveway.
• To be able to provide related information to arriving guests.
• To provide guests information they may ask like directions, functions, scheduled attractions, etc.
• To greet guests entering the Hotel and to bid farewell to guests leaving the Hotel.
• .To assist front reception with check in and check out procedures
• To greet guests who wish to take the elevator and escort where appropriate.
• To ask guests where they would be going and press the corresponding lift button.
• To be in charge of the traffic in general public areas of hotel.
• To coordinate with Concierge should there be a need to assist guests with their luggage or transportation requirements.
Requirements
• Preferably 1 year experience in relevant working experience in Hospitality industry. Hotel school trainees or entrants in the hospitality can be considered for this function.
• Hotel School/ Hospitality education.
• Fluency in Japanese
• Proficiency in English / Chinese preferable
• Proficiency in Microsoft Office software: Word, Excel and PowerPoint.
• Knowledge of PMS