Host Supervisor (Front Office)

Position Summary

Primary Responsibility

• To welcome and ensure friendly and attentive service are accorded to all guests.
• Register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
• Rooming and provide room orientation for all checked in guests according to hotel standards.
• The ability to accept reservations, changes and cancellations with emphasis on casino blocks.
• The ability to handle safety deposit box requests: including distributing, giving access to and closing procedures.
• Prepare duty roster ensuring most efficient use of manpower resources.
• Ability to select and pre-block rooms for arriving guests according to their preferences and history. Pre-register VIP’s and other individuals as required.
• Ability to coordinate and communicate with various casino parties and colleagues in order to expedite check-in and check-out process.
• Accurately key in guest arrival details from guest registration cards.
• The ability to complete key packets and vouchers, and to modify registration cards.
• Co-ordinate group movements and pre-arrival preparations.
• Accurately post charges to individual or group folios accurately.
• Ensure that all group billing instructions are properly adhered to.
• Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• Obtain briefing from Managers and supervisors on problems and situations needing further attention.
• Be aware of room availability and monitors room inventory daily with emphasis on casino blocks.
• Assigns floor/room categories for sales according to occupancy daily.
• Checks Front Desk logbook and trace reports and acts accordingly.
• Set-up and co-ordinate any required room maintenance with Housekeeping.
• Responsible for proper handling of daily cash flow and receipts.
• Takes responsibility for end of shift audit and cash float.
• Be familiar with all computer breakdown-time and emergency procedures.
• Keeps Front Desk area clean and neat at all times.
• Handles guest complaints, inquiries, comments and initiate appropriate action and follow-up.
• Ability to assign team members to work at the VIP Desks with emphasis on coordination with other team members.
• Ability to work closely with all team members of the department.
• Reports daily happening to the Duty Manager.
• Assist in the selection, training and evaluation of subordinate employees.
• To carry out any other job functions as may be assigned from time to time by his/her Supervisors.

Requirements

• More than 1 year of related experience
• Excellent local and English language skills
• Good customer relations skills
• Positive outgoing personality