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Integrated Resort Services Executive

Job Requisition ID:  14254
Function:  Integrated Resort Services
Department:  Customer Services
Team:  Team 2NG
Outlet: 
Location: 

氹仔 / Taipa

Description: 

Position Summary

Non‑Gaming NSU Service Executive plays a key frontline role in driving customer engagement and loyalty across the GEG Integrated Resort’s non‑gaming precincts. This role focuses on new member acquisition, guest engagement, and first line service support, representing the brand with professionalism and service excellence.

Primary Responsibility

Guest Engagement & Brand Representation

  • Serve as the primary customer-facing ambassador across designated non-gaming zones.
  • Deliver a warm, proactive, and polished guest experience, fully aligned with GEG service standards.
  • Proactively initiate guest interactions to identify needs and create service opportunities

Non-Gaming Loyalty Program Acquisition

  • Drive new member sign-ups for the Non-Gaming Loyalty Program across key traffic areas (e.g., Diamond Lobby, Crystal Lobby, GICC, Food Street).
  • Achieve monthly membership growth targets and maintain accurate registration data.

Promotion & Offer Advocacy

  • Maintain updated knowledge of all non-gaming promotions, events, retail offers, and F&B experiences.
  • Proactively promote relevant offers to increase customer awareness and visitation.

Customer Support & Issue Handling

  • Provide first-level support for the NG CRM App and basic troubleshooting.
  • Address and respond to guest inquiries promptly and professionally.
  • Recognize issues requiring escalation and report them in a timely manner.

Feedback & Reporting

  • Collect and relay guest insights, feedback, and service gaps.
  • Submit daily or shift-based activity reports (sign-ups, guest interactions, incidents).
  • Support continuous improvement initiatives within the Integrated Resort Services team.

Requirements

  • 0 - 2 years of relevant work experience.
  • Experience in Integrated Resorts (IR) or hospitality is an advantage, but fresh graduates are welcome.
  • Bachelor’s degree with strong language proficiency in Cantonese, Mandarin, and English
  • Tech‑savvy and comfortable using smartphones, tablets, and digital systems.
  • Strong communication skills and ability to interact confidently with customers.
  • Service‑oriented, outgoing, well‑presented, and able to represent the brand professionally.
  • Driven, adaptable, and coachable.
  • Positive attitude with a strong willingness to learn and undergo structured training.
  • Enjoys engaging with people and thrives in a fast‑paced environment.

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