Manager - Credit & Collection

Position Summary

The Credit Manager/ Assistant Credit Manager evaluates and manages the creditworthiness of patrons to ensure responsible approval/extension of gaming credit while minimizing financial and regulatory risk.

Primary Responsibility

Credit Assessment

• Review patron applications for gaming credit.
• Analyze financial documents, credit history, and income sources. Assess applicant’s creditworthiness and net wealth summary according to background search results and documents provided
• Determine appropriate credit limits based on risk profile.
• Ensure credit requests are handled according to agreed turnaround time

Compliance & Regulatory Adherence

• Ensure all credit approvals comply with local gaming regulations (e.g., Macao DICJ rules).
• Follow AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements.
• Ensure departmental SOPs and Company Policies are strictly followed

Risk Management

• Identify potential credit risks and recommend mitigation strategies.
• Monitor outstanding credit balances and payment patterns.

Data Security & Confidentiality

• Maintain strict confidentiality of patron financial and personal data.
• Ensure secure handling and storage of sensitive information.

Reporting & Documentation

• Prepare credit reports and recommendations for management approval according to Credit LOA.
• Maintain accurate records for audits and regulatory reviews.

Collaboration

• Work closely with internal teams IRS, Credit Collections, Credit Compliance and Cage Operations with credit activation or other credit requests to provide high end customer service
• Coordinate with BD/CD for high-value patron credit arrangements.

Leadership & Team Development

• Provide clear on-the-job instructions and delegate tasks to team members to ensure timely and accurate completion of responsibilities.
• Conduct bi-weekly team meetings to communicate updates on procedures, share improvement strategies, and align on priorities.
• Hold quarterly one-on-one sessions to check team members’ well-being, recognize strengths, and guide development in areas of improvement.
• Escalate any irregularities in daily tasks or feedback from team members to the AVP promptly.
• Deliver annual training sessions to ensure the team’s knowledge and skills remain current and aligned with industry standards.

Others

• Ensure smooth handover/communication and job delegation between shifts
• Resolve operational issues and provide quick problem-solving solutions
• Supervise team members to ensure all credit transactions are handled in a proper manner
• Patrons arrival preparation and documentation checking to ensure compliance before activation of credit line

Requirements

•     Bachelor’s degree with 5 years of Casino Credit experience
•     Fluent in English and Mandarin
•     Excellent communication skills
•     Strong negotiating skills 
•     Strong connection with collection departments from other casinos