Manager - Personal Shopper & VIP Services

Position Summary

* Support to create the effective Retail VIP engagement programs to elevate VIP experiences/loyalty, and work closely with SM/TMs to achieve the overall team KPIs.
• Achieve her/his individual KPIs set by the company
* Provide proactive and interactive high level of customer services to Retail VIPs

Primary Responsibility

* Work closely with SM & other PS team to explore more effective & creative VIP engagement programs.
* Work closely with the Promenade brands to secure the sought after products & create Retail VIPs' seamless OTO/personalized
experiences.
* Proactively engage & nurture the relationships with the guests thru the meaningful programs and ensure that all guests are attended timely thru immaculate customer services.
* Work with SM to improve the PS team's overall communication skills to create the emotional connections with VIPs.
* Assist SM & VP for special programs / projects when required.
* Maintain customer information in an organized manner, and strictly follow the company SOP/regulation of the customer data keeping & confidentiality.
* Assist to compile the post event & other operational reports when required.
* Regular visits to the retailers within the Promenade to collect information on the latest/special products, special offers etc. & share with the team & VIPs.
* Timely to introduce the new offers to the Retail VIPs through personalized SMS/WeChat or phone call to arrange the private viewing sessions or create the unique journey & make all necessary arrangement to support the VIP's journey & IR Experience.
* Provide guest inquiries service and current Promenade promotion to the general guest at every opportunity.
* Ensure the dally operation efficiently and in compliance of company standard.

Requirements

* University graduate. Well-trained /experienced candidate with the proven track records gained from a strong customer services/development background.
* Previous experience working, specifically in the field of client development, luxury fashion brands/stores, fashion PR, fashion merchandising are preferred.
* Cantonese/Mandarin speaker with fluent English.
* Computer skills in MS-office programs.
* Good communication, interpersonal skills, positive attitude, well-organized, efficient, flexible, and team-oriented.
* Available to work evening, weekend, and holiday shifts according to the operation needs.
* Self-directed with the ability to work in a fast-paced environment with multiple internal accountabilities and multiple retail customers