Manager - SOP Compliance

Position Summary

The SOP Compliance team supports the Senior Manager of SOP Compliance to uphold the highest standards of gaming integrity. The Manager / Assistant Manager / Supervisor – SOP Compliance need to ensure strict adherence to both internal and external regulations, as well as the approved standard operating procedures.

Primary Responsibility

• Daily direct observations of gaming Team Members performing their assigned duties for one or more of the departments, including Table Games, Gaming Machines, Casino Logistics, Card Room, Cage, and other departments as required.
• Conduct live observations based on the Audit Calendar and Senior Management requests to check whether gaming Team Members were following the SOPs as well as to detect signs of fraud or collusion, and recommend measures to mitigate risks.  
• Identify opportunities for process improvement through direct observations and facilitate the sharing of best practices across departments.
• Gather data through direct observations to assist in the preparation of integrity compliance reports according to established timelines.
• Assist in collating data to prepare summary reports on integrity audit findings, ensuring clarity and relevance.
• Assist the Senior Manager - SOP Compliance in rigorously reviewing departmental processes related to projects, including technical operations and gaming equipment security controls. 
• Support to prepare regular integrity audit reports for senior management, summarizing findings and trends when required.
• Conduct follow-up audits to ensure timely resolution of action items from previous audits, providing quality feedback and making recommendations for risk mitigation.

Requirements

• Preference will be given to candidates with experience as a Cage Supervisor or above.
• Prior experience in Gaming Audit is an advantage.
• Proficient in Microsoft Word and Excel.
• English writing and conversational skills would be preferred.
• Excellent analytical and problem-solving skills.
• Ability to work under pressure with good time management skills.
• Team player with the ability to collaborate effectively with various departments.