Resort Services
Job Requisition ID:
14184
Function:
Integrated Resort Services
Department:
Customer Services
Team:
Resort Services
Outlet:
Location:
氹仔 / Taipa
Description:
Position Summary
Primary Responsibility
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- Provide highly personalized luxury VIP Service to top-tier VIPs, ensuring exceptional comfort, satisfaction, and privacy, ensure their loyalty and preference retention, maintain the highest level of discretion and confidentiality
- Handle and fulfill VIP guest requests with precision and efficiency
- Anticipate guest needs and preferences, delivering bespoke experiences
- Provide On-Site & In-Flight Personalized Service, organize luxury in-flight dining, cabin setup, and personalized in-flight and onboard services
- Ensure all safety, comfort, and concierge-level services are executed with excellence
- Oversee and coordinate private jet services for VIP guests, ensuring a seamless travel experience
- Ensure compliance with aviation regulations and safety procedures, maintain familiarity with aircraft emergency equipment and evacuation protocols.
- Work closely with aviation partners and pilots to ensure VIP needs are met during flights
- Ensure onboard amenities, catering, and comfort align with luxury hospitality standards
- Act as a liaison between VIP guests, aviation teams, and hospitality departments
- Ensure clear communication of VIP preferences and seamless execution of personalized services
- Provide timely updates to management on guest preferences and service improvements
Requirements
- Bachelor’s degree in Hospitality Management, tourism or a related field preferred
- Minimum 3-5 years of experience in cabin service, private jet service, luxury hospitality or VIP guest services, experience as a Chief Flight Attendant is an advantage.
- Certified Flight Attendant with experience in an aviation company or Experience in aviation or a related field (e.g., flight attendant, private aviation handling, or similar role).
- Knowledge of aviation safety procedures and Safety Management System (SMS) policies.
- Strong knowledge of luxury service standards, fine dining etiquette, and VIP hospitality
- Experience managing guest preferences and handling high-profile clientele.
- Fluent in English, Cantonese, and Mandarin (additional languages are a plus).
- Exceptional interpersonal, organizational, and problem-solving skills
- Ability to work flexible hours, including travel coordination outside of standard shifts
- Impeccable professional appearance, grooming, and communication skills.