Room Attendant (Housekeeping)

Position Summary

To provide a professional cleaning service throughout the guest rooms and front and back of house areas on guest floors ensuring that the presentation is always of a five start standard. Establish a good working relationship with colleagues and maintain a positive interaction with guests.

Primary Responsibility

Always wear a clean and tidy uniform, well groomed • Work in a supportive and flexible manner with all departments with a sincere and positive attitude • Maintains all operating equipment in good, clean working order • Reads and completes task assignment accurately • Checks, replenish and post mini bar consumption accurately • Reports all room defects in a timely manner • Clean and make up guest rooms, occupied stay over and check out per the standard as trained in order to achieve customer satisfaction • Maintains cleanliness in guest corridors and elevator landings • Maintains the standard/presentation of the room attendants trolley • Maintains the standard/presentation of the guest floor pantries and elevator landing areas • Follows the correct standard on garbage recycling • Follows the correct standard on energy consumption • Maintains the correct standard of all operating equipment • Refreshes flower/plant set up in guest rooms • Provides turndown service in the evening • Attends training session as scheduled by Superiors • Comply with departmental and hotel policies and procedures • Perform other duties as requested by Managers/Supervisors

Requirements

• Form 3 graduated • No previous experience required • Understanding customers in order to create competitive advantage. Guest Focus, Cultural Awareness • Can speak Cantonese, Mandarin or English • Able to read in Cantonese or Mandarin • Knowledge in using mobile devices