Scheduler (Scheduling, GM)

Position Summary

• Scheduler, Workforce Planning is responsible for the daily pit/allocation of appropriately skilled employees rostered throughout all Galaxy Macau Departments.

Primary Responsibility

• Revise daily pit/allocation in a timely manner which fulfil all operational demands in accordance with:
 - Galaxy Policies and Procedures
 - Galaxy HR Policies and Procedures
 - All relevant Departmental Policies
• Effectively manage and problem solve issues relating to last minute changes in business requirements. Be pro-active in identifying any shortfalls or anomalies and identifying them to the supervisor.
• Assess and process requests based on business demand.
• Maintain records relating to leave of absence, sick calls, suspensions and special days off as they relate to the daily and fortnightly rosters.
• Ensure all customers receive prompt, efficient and courteous service at all times. Including verbal communication over the phone, verbal communication face to face and written communication.
• Act in accordance with and administer established policies appropriately.
• Display an advanced working knowledge of the software packages used by the department.
• Maintain a clean and safe working environment.
• Such other duties as may be required from time to time.

Requirements

• Solid knowledge of Microsoft Office suite products and software 
• 6 months to 1 year Scheduling experience in a medium to large size organization
• Experience in Casino and Hotel Scheduling.
• Hospitality or business related university qualifications preferred