Senior Executive - Training & Comm

Position Summary

The Senior Executive for Casino Customer Service (CCS) training team preferably to have some previous experience in an operation role within Marketing and Hosting operations.  The individual is responsible for the execution of training programs and classes for most area within the umbrellas of Casino Customer Service Operations.  This may also include conducting training for various internal departments such as Gaming Operations, Hotel, F&B etc., so that team members in those areas will be able to have a better understanding of the responsibilities and operations of Casino Customer Service.  The individual will also be responsible to supervise Trainers on conducting training and administrative works.

Primary Responsibility

• Execute and organize all training sessions
• Participate in any Company wide training initiatives
• Assist with the recruitment process for new employees
• Identify gaps within operations and assist with the minimization of gaps in service standards
• Work with the Trainers from various internal departments as necessary
• Supervise trainers on implementing their job duties
• Property walks include evaluation on a weekly basis
• Orientation training for new team members
• Refresher training for existing team members
• Follow closely on any events and promotions, briefings, and/or Ad-hoc training
• Conduct inspection on the service standard of team members by referring to the basic Key Impactful behaviors
• IT integration training (enhancement)
• Any other business

Requirements

• Minimum 2-years training experience and experience in a role as an Executive Host /Supervisor
• Excellent interpersonal and communication skills
• Individual must be able to lead a training course with a class of 10 or more trainees
• Proficient in Microsoft Word, Microsoft Excel and Power Point
• Preferably with casino hosting experience
• Must be proficient in Cantonese and English, both written and spoken, Mandarin is a plus