Senior Manager - Tenant Engagement

Position Summary

- reporting to VP of Tenant and customer management and Assist in optimizing retail initiatives and opportunities between the retailers and Galaxy through close Tenant engagements and relationship management. - close partnership with strategic retailers’ local/regional HQ management team to negotiate and bring in the exclusive/sought after products and campaigns, new customer experiences/events to Galaxy Promenade and integrated Resort that Differentiate Galaxy from the competitors in the market and support to drive More visitations and Revenue, and ultimately meet commercial objectives of Galaxy Promenade. - the candidate must exemplify integrity and accountability At the managerial level as well as Demonstrate excellent team work/leadership skills.

Primary Responsibility

- Plan the events/programs with strategic mindset and adaptation to change in the market situation - Closely deal with the international Premium to top Luxury Retail groups/brands to negotiate and bring in the WW exclusives, sought after products, one of a kind contents to Galaxy shopping mall, and develop/manage shopping and customer activation events/programs - Develop and manage Promenade shopping programs (Mall-wide promos, exclusive product launch event, special Pop-ins/windows, special retailer shopping privilege programs, Retail VIP CRM programs, general customer activation actions, etc), as well as IRS x Retail programs (such as private GPC x Retail events in shops, By Invitation VIP events at the resort, Dinner events, branded Popup events/showcase displays inside Casino, tactical retail programs, etc). - Create/manage new business opportunities thru Retail x Integrated Resort customer activation programs by closely partnering with MICE/Arena/IRS/Hospitality/FandB etc. to achieve maximum benefit for the company. - Negotiate with retailers and secure the marketing/PR contents and assets for major seasonal / special product launches. - Interface with and closely guide the Retail marketing communication team to ensure the Comm deliverables for Retail initiatives / mall shopping program launches are maximized and effective thru on-property media and social/digital Comms channel exposers. - Work closely with Retail Personal Shopping team and premium luxury brands to create/manage the VIP engagement actions to increase the VIPs’ repeat visitation and spending at the Promenade - Elevate overall Tenant Engagement/Mall Customer Service team’s knowledge/skills thru on-going briefings about luxury retail branding/Promenade products and offers/retail events - Ensure the retailers maximize all opportunities available to them to grow their business within Galaxy. - Continue to nurture, motivate and empower the team thru regular meetings, on-job trainings and guidance that could shape and excel TM’s capability. - Closely monitor with the team on the up to-date tenants' in-store/external activities, market intel, market trend and competitors’ activities, and regularly review with Retail management for business improvement - Maintain a good teamwork and work-ethic, and ensure efficiency and effectiveness in work process and teamwork. - Ensure exemplary standards of service delivery and communication are provided to Retailers at all times. - Align with the company/Retail management’s direction to achieve the key objectives and goals set yearly - Support digital transformation, while instilling risk management culture across all teams - Manage/lead the ad-hoc projects with team as maybe required.

Requirements

•University graduate. Well-trained/experienced candidate with the proven track records. •A highly motivated, proactive and result driven professional with hands-on experience and skills in luxury retail shopping program development/management or Retail CRM/marketing/PR/merchandising. •Previous working experience in the Shopping Mall, or International Retail brands is preferred •Knowledge and experience of deploying social media to engage and positively influence consumers. •Good communication and interpersonal skills with a strong marketing background •Cantonese/Mandarin speaker with fluent written and spoken English •Computer skills in MS-office programs. •Self-directed with the ability to work in a fast-paced environment with multiple internal accountabilities and multiple retail customers. •Must be team oriented with the ability to work on high collaboration and performance teams