Senior Officer - Planning & Leasing

Position Summary

•Ensure effective leasing and management of retail space • Ensure consistently high occupancy rate, whilst maximising income returns • Assist in preparation of leasing related, lease administration and mall management documents • Assist in sourcing for potential tenants, site show round and preparations, and leasing follow-throughs • Handle retailers’ enquiries and complaints effectively and efficiently • Maintain good relations with retailers and consultants • Liaise with Retail-Coordination Team on fitout schedule and fit-out projects

Primary Responsibility

• Handle grant of use enquiries, update vacancy list • Maintain database on retailers’ information, Macau’s economy, retail and tourism statistics, and other retail-related news and information • Maintain, update library of the latest and new brands, concepts, trends, activations, pop ups, collaborations • Facilitate regular meetings / conference calls with retailers to keep abreast of trends, retailers’ plans and record minutes of meetings • Prepare internal approvals, Term Sheets, GOUs, Licence Agreements, Letters of extension, Termination Agreements, Assignment Agreements etc. • Issue fee debit notes, monitor fee arrears and take necessary follow up actions • Respond to retailers’ enquiries and complaints on daily operations in a professional and timely manner • Coordinate with technical team and retailers on required technical requirements and any upgrade, oversee retailers’ fitting out and renovation work, and ensure timely completion • Coordinate with both technical and building management teams on security, repair and maintenance of the buildings and retailers’ premises • Prepare and arrange for site inspections and assist in takeover / handover of premises • Handle insurance matters; liaise and follow up with brokers, adjusters and insurers on damages and claims • Assist the SM / AVP / ASVP Retail in leasing matters, rental details needed for preparation of budgets, Management Report, etc • Collect sales figures in calculation of fee turnover rate • Maintain retailers’ sales performance and prepare charts for analysis. • Coordinate with Marketing / Tenant’s Management team on promotional ideas and events, particularly those involving retail shops

Requirements

• Degree holder • Excellent command of spoken and written Chinese (Cantonese and Mandarin) and English • Good negotiation, communication and interpersonal skills with a strong customer service oriented attitude • Minimum 2 years post-qualification experience in leasing or retail property management, especially in shopping malls • PC knowledge in Windows, MS Word, MS Excel and MS Powerpoint