Senior Specialist - Field Service

Position Summary

Sr Specialist - IT Support reports to the Manager – Field Service of IT Operations & Support. The individual must have strong technical and analyses skills to fulfil the daily support needs raised by the business users. The individual also needs to have strong technical support skills on hardware side such as PC, Laptop, Printer, Mobile devices, and software such as Desktop Applications and Operation Systems to all back of house and front of house business users. The individual needs to provide support to team members on hardware and software side. The individual has to perform the IS&T asset management process to ensure the hardware is checked, recorded, assigned, distributed and reclaimed properly. The individual needs to manage the Specialists’ resources to fulfil the varied business needs, such as resource assignment on daily incidents, new projects, office relocations/renovations and table movement.

The individual need to collaborate with internal/external auditors for all sorts of system accounts and shared drive permission audit to comply with company information security policies. The individual has to perform the hardware asset audit raised by DICJ and Finance. In addition, The individual needs to maintain and update the onsite support technical documents for knowledge sharing among the IS&T Operations teams. 
 

Primary Responsibility

• Working on the client side to provide technical support on front-end systems, peripherals, desktop applications, Operation Systems, and handheld devices
• Relocation for desktop items and maintain the correct inventory record
• Support basic networking such as connectivity, LAN troubleshooting and internet service
• Perform network patching in Back of House and IS&T closet rooms
• Perform regular hardware preventive maintenance and health check
• Monitor backup status and manage backup media
• Participate IT projects such as gaming table movement, service counter installation, office relocation and system upgrade as assigned by the Team Lead
• Coordinate the installation, configuration and troubleshooting with relevant application team for various applications
• Review and validate the technical knowledge documentations that are properly utilized
• Provision and monitor the inventory of IS&T hardware to support the on-going projects and daily IS&T support
 

Requirements

• Strong knowledge of Computer hardware, Peripherals, Operating Systems, Desktop Applications and System administration support
• Technical knowledge in Microsoft Active Directory, Group Policy, and Microsoft Exchange
• Strong analytical and troubleshooting skills for computer hardware, systems and desktop applications
• Experienced in IS&T Asset management
• University degree in the field of computer science, information systems or related discipline
• Writing skill in technical documentation is required
• Demonstrated ability to work effectively as a team player
• Minimum 2 years of experience in IS&T support 
• Able to communicate in English and Chinese
• Able to work on shift