Sr Manager - Gaming Process Improvement

Position Summary

The SM / Manager will play a critical role in supporting the Table Games (TG) leadership at GEG by ensuring the highest standards of game integrity, regulatory compliance, and operational efficiency. This role is responsible for driving continuous improvement across TG processes, aligning practices with internal policies and external regulations.

Primary Responsibility

● Process Governance & Optimization
- Conduct comprehensive reviews of TG operations, including but not limited to gaming floor activities, Card Room procedures, technical operations, and the sourcing and utilization of gaming equipment.
- Identify opportunities for process enhancement, standardization, and the adoption of best practices across TG functions.
- Recommend and implement workflow improvements to enhance operational effectiveness and reduce risk.

● Compliance & Integrity
- Ensure strict adherence to internal policies, standard operating procedures (SOPs), and external regulatory requirements.
- Monitor and assess changes in compliance standards and ensure timely updates to TG practices and documentation.

● Training & Methodology Alignment
- Review Team Member training programs and delivery methods to ensure alignment with current SOPs and operational expectations.
- Collaborate with Training and Operations teams to embed governance principles into learning and development initiatives.

● Audit & Risk Management
- Partner with Internal Audit and Gaming Audit teams to review findings, respond to audit queries, and implement corrective actions.
- Support the development of audit readiness strategies and risk mitigation plans.

Requirements

- Tertiary qualifications in Business or a related discipline, preferably at degree level.
- Minimum of 15 years’ management experience within major gaming establishments.
- Proven track record in the opening and operational management of recognized integrated resorts.
- In-depth knowledge of the Asian gaming market, including regulatory and cultural nuances.
- Extensive hands-on experience across all operational levels, including managerial and frontline roles.
- Advanced expertise in drafting policies, internal control statements, and standard operating procedures.
- Demonstrated ability to train, coach, and mentor team members across diverse functions.
- Strong background in Table Games compliance, with a focus on governance and risk mitigation.