Supervisor (Housekeeping)

職務概述

To oversee all functions related to the cleanliness and presentation of hotel guest rooms, public areas, and back-of-house facilities. Ensure all guest floors, front-of-house and back-of-house areas are maintained to the highest standards of cleanliness, appearance, and operational readiness, while achieving timely guest room turnaround to maximize room availability for sale. Conduct regular inspections of guest rooms and public areas to ensure housekeeping standards are consistently met and support the achievement of an 85% guest satisfaction target.

崗位職責

• Supervise daily housekeeping operations and assigned work areas
• Assign duties to Room Attendants and Housemen to ensure efficient operations
• Ensure housekeeping standards and procedures are consistently maintained
• Deliver exceptional guest service and address guest concerns promptly
• Handle guest and internal complaints professionally and efficiently
• Maintain housekeeping records, logs, and reports
• Inspect guest rooms to ensure cleanliness and quality standards
• Prepare and coordinate VIP rooms according to service standards
• Maximize room availability through efficient room turnover
• Report lost, found, and damaged items in accordance with procedures
• Monitor and follow up on maintenance and repair requests
• Support team development through training, coaching, and feedback
• Provide performance feedback to support employee development
• Monitor minibar and guest supplies inventory levels
• Assist with monthly inventory counts and stock audits
• Support the upkeep and preventive maintenance of housekeeping equipment
• Conduct effective shift handovers and maintain clear communication
• Maintain accurate inventory records through regular stock checks
• Foster positive and professional working relationships with colleagues

任職要求

• Minimum secondary school education or equivalent qualification
• At least 2 years of supervisory experience in housekeeping, preferably at Senior Room Attendant level or above
• Proficient in computer applications and basic administrative systems
• Ability to work effectively under pressure in a fast-paced environment
• Strong teamwork and interpersonal skills
• Good command of spoken and written English
• Ability to communicate effectively with guests and colleagues at all levels
• Strong organizational, problem-solving, and decision-making skills
• Flexible to work shifts, weekends, and public holidays as required