Supervisor - Pool & Gym

Position Summary

The incumbent in the position is responsible for providing courteous and friendly service to all guests at the hotel pool and gym area. Providing the highest professional services in accordance with the hotel quality service standards.

Primary Responsibility

• To maintains high visibility in Health Club and provide assistance to our guests in a pro-active way at Okura standards of excellence. • To maintains a friendly and caring relationship with the guests during their stay by providing them with information on the hotel services. • To develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times. • To promote the positive image of the hotel and provide an excellent customer service to the guest. • To maintain positive guest and colleague interactions with good working relationships. • To obtain specific instructions and details from superior regarding scheduled arrivals and departures, as well as functions to be able to anticipate traffic in the driveway. • To be able to provide general product information based on our hotel procedures knowledge to guests. • To greet guests entering the Gymnasium and to bid farewell to guests leaving the Gymnasium. • Initiate cross and Gymnasium service introduction. • Monitor the status of all equipment and notify the superior if there is any maintenance or repairs needs required. • Adhere to and act in accordance with the company’s health and safety policy. • Adhere to the company’s health and safety requirements. • Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued

Requirements

• Physical education/Fitness/Sports education. • Preferably 1 year experience in relevant working experience in Hospitality industry. Hotel school trainees or entrants in the hospitality can be considered for this function. • Job Knowledge – understanding the market, the business and customers in order to create competitive advantage. • Written skills, ability to write reports • Fluency in Cantonese • Proficiency in English / Mandarin preferable • Proficiency in Microsoft Office software: Word, Excel and PowerPoint. • Knowledge of PMS