Therapist (Spa Services)

Job Requisition ID: 14102

Function: Hotel & MICE Operations

Department: Banyan Tree Hotel

Team: Spa

Outlet:

Location:

氹仔 / Taipa

Description:

Position Summary

To perform body massage, body treatments and beauty treatments to spa guests. To ensure the services are delivered in accordance with the spa's standards.

Primary Responsibility

To prepare, clean and tidy spa premises.
To be fully aware of the daily booking programmed and to update any changes to the reception.
To check the following day's appointments at the end of each day and to make necessary preparations accordingly.
To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa's guests.
To check and maintain product supplies at the beginning and end of each day.
To check Spa Card carefully for specific instructions or guest requests .
Replace soiled Linen in the pavilion with clean one.
Check and clear all Spa fresh materials in the General Store.
To ensure that the guest is greeted by their family name as far as possible.
To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level.
To report any guest comments or complaints to the Senior Therapist as soon as convenient, In the absence of Senior Therapist, guest comments should be reported to the Spa Manager.
To have a complete understanding of and adhere to the Spa and hotels policy and procedures.
To ensure Spa's grooming standards are adhered to.

Requirements

'- Minimum 2 years work experience in a hotel Spa or day Spa environment
- Certified in massage therapist
- Good command of speaking cantonese or putonghua and advantage
- Able to work on shifts, weekends and public holidays
- Positive services attitude, motivated, dedicated and enthusiastic
- Outstanding interpersonal and communications skills
- Aspires to the 5 star hotel standard of service and care for customers