Villa Host (Front Office)

Job Requisition ID: 12625

Function: Hotel & MICE Operations

Department: Banyan Tree Hotel

Team: Butler Services

Outlet:

Location:

氹仔 / Taipa

Description:

Position Summary

To maximize customer satisfaction by providing an efficient multi-lingual guest contact function that addresses the day to day needs of the hotel’s guests.

Primary Responsibility

Ability to provide meet and greet services for guests with limousine pick up, ensuring a smooth and safe transfer to the Hotel.
To greet guests on arrival at the hotel and conduct check-in and registration procedures.
To check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
To implement and maintain guest recognition program
To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
To conduct hotel site inspections when directed.
To upsell all hotel facilities.
To entertain guests as and when appropriate.
To assist the cashiers with guest billing procedures.
To work closely with the Bell and Front Desk in order to expedite the efficient handling of luggage and guest requests.
To efficiently carry out all guest check out procedures.

Requirements

At least 2 years of related experience
Secondary school plus technical certificate or college diploma or above
Good customer relations skills
Positive outgoing personality Desirable Job Skills
Working knowledge of Front Office practices
Excellent interpersonal skills required. Interacts with both colleagues and guests
Language Skills - Deals or negotiates principally in English. Fluency in additional languages and/or a local language a prerequisite