Wardrobe Manager

職務概述

The Manager, Wardrobe is responsible for leading and optimizing Wardrobe operations to ensure exceptional service delivery, high standards of uniform presentation, effective inventory management, and operational efficiency across Galaxy Macau. The role supports the achievement of departmental objectives through strong stakeholder partnerships, cost control, process improvement, and team development. A key aspect of the position is building and maintaining effective relationships with hotel partners, as the Wardrobe Department forms an integral part of the resort's shared services operation.

崗位職責

• Manage and oversee all Wardrobe operations within the assigned scope of responsibility.
• Maintain strong working knowledge of garments, textiles, fabrics, wardrobe systems, and related equipment.
• Support the design, development, and enhancement of employee uniforms and performance costumes in accordance with brand standards and operational requirements.
• Assist in the selection of fabrics, trims, accessories, and functional elements to ensure quality, durability, comfort, sustainability, and cost effectiveness.
• Manage large-scale uniform inventories and wardrobe assets, including inventory forecasting, stock replenishment planning, and asset control to ensure uninterrupted service delivery.
• Develop and maintain accurate inventory records and implement controls to safeguard company assets.
• Establish and maintain effective working relationships with hotel partners and regularly engage with senior management to ensure service expectations and operational deliverables are met.
• Establish, monitor, and review departmental KPIs to ensure quality, productivity, service, and cost objectives are achieved.
• Control departmental and uniform program costs while maintaining established quality requirements.
• Prepare procurement plans and budget forecasts for uniforms, fabrics, equipment, and operational needs.
• Identify opportunities to improve resource sharing, process efficiency, and cost savings across departments.
• Identify training needs and facilitate employee development initiatives to improve operational effectiveness, productivity, and service quality.
• Work closely with the Grooming Team and other stakeholders to support business projects, special events, and uniform-related initiatives.
• Coordinate wardrobe requirements for special events, promotional activities, and uniform distribution programs.
• Manage relationships with uniform suppliers, textile manufacturers, costume makers, laundry partners, and other vendors to ensure quality standards and delivery commitments are achieved.
• Maintain professional and collaborative working relationships with all colleagues and stakeholders.
• Support the Executive Manager, Wardrobe in succession planning, employee development, and departmental growth.
• Perform other duties as assigned.

任職要求

• Diploma or above in Fashion, Textile Management, Hospitality Management, Business Administration, Supply Chain Management, or a related discipline is preferred.
• Minimum 5 years of managerial experience in a large wardrobe operations, uniform management, hospitality support services, laundry operations, or a related field.
• Strong knowledge of garments, textiles, fabrics, wardrobe systems, and inventory management practices.
• Experience in garment inventory control, warehouse operations, or asset management is advantageous.
• Knowledge of procurement planning, supplier management, and cost control principles.
• Good computer literacy, including Microsoft Office applications and inventory management systems.
• Strong leadership, communication, interpersonal, and organizational skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Good written and spoken Cantonese and Mandarin; proficiency in English is an advantage.