Welcome Ambassador (Front Services)

Position Summary

Responsible for providing courteous and friendly service to all guests particularly at the Hotel Main Lobby, Bus Lobby, VIP Lobby. Additional areas may include Hotel VIP Check In, Hotel Main Lobby Driveway and Hotel Lift Lobby.

Primary Responsibility

• Greets and ensures that all guests are attended to in a friendly and helpful manner at all times and attempts to use guest’s name at every opportunity.
• Respond to all guest questions and provide guest assistance and information as requested by maintaining current product knowledge of events and facilities of the hotel.
• To assist Front Desk & Concierge during peak period in minimizing the guest’s waiting time at the Front Desk counter
• Does everything possible to ensure that all guests depart the Hotel with a positive impression of the Hotel services.
• To wish every guest a warm farewell and thank them for coming.
• Maintains a “willingness to please” attitude and gives undivided attention to any approaching guest.
• Welcomes guests at any of the Hotel entrance, offering the greeting appropriate to the time of day taking particular note of VIP and repeat guests.
• Uses the names of the guests, especially repeat and long staying guests and routinely greets guests as they pass through the doors, remaining alert to situations where he can be of assistance to the guests.
• Maintains a well groomed hair style and wears clean, shiny well polished shoes and a neat uniform while on duty.
• Helps other staff in the department, replacing them temporarily when necessary.
• Has full knowledge of Galaxy Hotel standards.
• Coordinates with Bell Service and/or Concierge should there be a need to assist guests with their luggage or transportation requirements.
• Assumes other duties assigned by Management as required.

Requirements

• Knowledge of hotel facilities and services
• Education, Training Qualifications: College level
• With customer service mindset; interpersonal skills, in a friendly while professional manner.
• Personality: Initiative, highly organized & detail-oriented; excellent communication and interpersonal skills