Agent - Front Desk (Hotel, SW/Front Desk)

Position Summary

Responsible for the operational efficiency of Front Desk areas during shift and the service delivery of those areas.

Primary Responsibility

• Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
• Registers and rooms all arrivals according to established procedures.
• Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel systems.
• Maintains cashier float and ensures accurate daily report of all money received.
• Cashes Hotel guests' travelers checks and assists with currency exchange.
• Keeps abreast of all modifications to accounting policies and procedures.
• Is responsible in attending to guest's request of using the service of the safety deposit box at all times.
• Is knowledgeable of all special promotion procedures.
• Attends to guest's complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to assist.
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
• Performs the audit balances and prepares all works for audit in an orderly fashion.

Requirements

Knowledge and Skills: Understand hotel facilities and services
Education and training qualifications: Graduation certificate in hotel management or related majors
Work experience: Front office experience in the hotel industry is a plus.
Personality: Proactive, methodical and detail-oriented; possesses excellent communication and interpersonal skills
Language ability: Have good listening, reading, and writing skills in English, Cantonese, and Mandarin