Captain - Chang Sheng Fang

Position Summary

- handle the daily operations of the outlets in order to meet and exceed customers’ needs and business requirements. - ensure adherence to service standards and operating procedures established. - ensure excellent customer experience and service to maximize Revenue

Primary Responsibility

- handle the daily operations of the outlet to ensure compliance with policies, procedures, standards and aim At satisfying and exceeding customer expectations. - Serve Food and beverages efficiently according to established standard. - Maintains High standards of hygiene, cleanliness and tidiness in all service area. - ensure work place safety practice is adhered to. - ensure sufficient inventory whenever required. - Provide direct service to customers as needed, including but not limited to serving tables, bussing, seating guests and supporting general clerical/cashier duties whenever required.

Requirements

Education: - High school graduated - FandB related certificate is an added advantage Experience: - 1 year at a 5-star hotel or 2 years at a 4-star hotel or reputable restaurant - 1 year senior service level experience Knowledge and Skills: - FandB product and service knowledge - Customer service skills - Computer literate Others: - Fluent with Cantonese or Mandarin and English, both written and spoken - Able to walk and stand continuous for extended amount of time - Team player