Assistant Manager - Butler
氹仔 / Taipa
Position Summary
The Assistant Manager – The Ritz Club & Butler Svcs will report to the Manager/Executive Manager of Butler team, who is responsible for managing the butler floor rooms and ensuring that the butler floor VIPs are so well taken care of that they keep returning to the Hotel. The incumbent will lead a team of Butlers and coordinate among all departments concerned to meet or exceed the expectations of the VIPs for a memorable stay experience.
Primary Responsibility
- In full control and ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
- In full control and ensure that the conditions of the butler pantry is well maintained and equipped.
- Identifies training needs and conducts training sessions accordingly.
- Monitor expenditure for healthy P&L reports of his/her section.
- Reports directly to and communicates with the Manager/Executive Manager – Butler on all pertinent matters affecting guest service and Hotel operations.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.
- Responds to guest needs and resolves related problems.
- Supervises and directs Butler personnel.
- Ensures VIP guests receive special attention.
- Assists Management in greeting, rooming and sending off of VIP guests.
- Leading the team of butlers and ensure the policies, procedures and service standards are in accordance to the company standard.
- To provide 24/7 personalized service at the highest level befitting the five star standard.
- To attend to all the wants and needs of the butler floor VIPs.
- Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.
- Ensures that all Butler equipment are accounted for and are always in good condition.
- Evaluates staff and carries out performance appraisal as required.
Requirements
Experience
• Knowledge of Front Office, Housekeeping operations and Food & Beverage
• Experience: Minimum 2 years relevant experience of Butler in the Hotel industry
Education
• Hotel related courses
• Tertiary Education
Skills / Competencies
• Effective communicator both in written and spoken English, Cantonese or Mandarin. Knowledge of another foreign language other than the ones mentioned above is an advantage.
• Attention to details and highly anticipatory.
• Strong organizational skills