Concierge (Concierge)

Position Summary

Primary Responsibility

• Greets and ensures that all guests are attended at all times in a friendly and helpful manner and attempts to learn to use guest's name at every opportunity.
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
• Maintains exemplary department standards of behavior and appearance and attitude.
• Takes personal interest and pride to ensure that the Concierge work areas are kept clean and in an orderly state at all times.
• Has full knowledge of Galaxy Hotel standards.
• Ensures guests receive prompt attention and request will be fulfilled immediately.
• Provides information pertaining to all Hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guests.
• Is alivays prepared to recommend first and foremost the Hotel's own FandB outlets before any other, making himself/herself totally familiar with the operating hours and each outlet's specialty.
• Ensures that the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
• Handles problems associated with guests and refers to his/her superior if he/she is unable to help.
• Sells stamps and ensures proper inventory.
• Ensures that all Concierge equipment is accounted for and are always in good condition.
• Ensures that all Hotel flags are in order at all times.
• Maintains a neat and tidy appearance at all times.
• Assumes other duties assigned by Management as required.

Requirements

• Knowledge and Skills: Knowledge of Hotel facilities and services
• Education, Training Qualifications: Certificate holder in Hospitality Management or related discipline.
• Experience: Relevant experience of Front Office in the Hotel industry is an advantage
• Personality: Initiative, organized and detail-oriented; excellent communication and interpersonal skills
• Good command of both written and spoken English, Cantonese or Mandarin
• Other Requirement: Knowledge of another foreign language other than the ones mentioned above is an advantage